Warranty Information – Arcade Pinball Zone
Last Updated: January, 2025
At Arcade Pinball Zone, we are committed to providing high-quality pinball machines and arcade games that meet your expectations. To ensure your satisfaction and peace of mind, we offer warranty coverage for eligible products. Please review the following warranty information carefully.
1. New Pinball Machines
For new pinball machines, the manufacturer provides a limited warranty. The terms of the warranty will vary depending on the brand and model. Typically, the warranty includes:
- Coverage Period: Most new pinball machines come with a 1-year limited warranty from the manufacturer, which covers defects in materials and workmanship.
- Coverage Includes: Manufacturing defects in parts, flippers, playfields, electrical components, and mechanisms that prevent the machine from functioning as intended.
- Exclusions: The warranty does not cover damage caused by misuse, improper installation, accidents, wear and tear, or unauthorized repairs.
- Claim Process: In case of issues during the warranty period, please contact sales@arcadepinballzone.com with your order details. We will guide you through the manufacturer's warranty claim process.
2. Refurbished and Used Pinball Machines
For refurbished and used pinball machines, we offer a limited warranty that typically covers:
- Coverage Period: A 30-day limited warranty on parts and labor from the date of delivery.
- Coverage Includes: Major mechanical or electrical failures that prevent the machine from functioning properly.
- Exclusions: Wear and tear, cosmetic issues, and damage resulting from misuse or accidents.
- Claim Process: If your refurbished or used pinball machine has a malfunction within the warranty period, please contact us at sales@arcadepinballzone.com. We will assess the issue and provide instructions for return or repair.
3. Extended Warranties
Some pinball machines may offer extended warranty options at the time of purchase. These extended warranties can provide additional coverage beyond the standard manufacturer’s warranty. Contact us for more details on available extended warranty plans.
4. Warranty Limitations
- Shipping Costs: Warranty claims that require the return of a pinball machine for repair or replacement may require the customer to cover return shipping costs, unless the issue is covered under the manufacturer's warranty.
- Authorized Repairs: Warranty coverage is void if unauthorized repairs or modifications are made to the pinball machine.
- No Warranty for Cosmetic Damage: Minor cosmetic damage such as scratches, dents, or wear marks is not covered under warranty.
5. Contact Us
If you experience any issues with your pinball machine and wish to initiate a warranty claim, please reach out to us at sales@arcadepinballzone.com with your order number and a description of the issue. Our team will assist you promptly in resolving the matter.
Thank you for choosing Arcade Pinball Zone! We’re here to ensure you enjoy a fantastic pinball experience for years to come.