Shipping Policy – Arcade Pinball Zone
Last Updated: January, 2025
At Arcade Pinball Zone, we are committed to ensuring that your pinball machines and arcade products are delivered to you safely and promptly. Below you will find our Shipping Policy outlining the shipping process, options, and costs for orders placed on arcadepinballzone.com.
1. Shipping Locations
We offer shipping to Canada, the United States, and Europe. We work with trusted shipping partners to ensure your products are delivered securely and efficiently to your location.
2. Shipping Methods and Delivery Times
We offer various shipping methods to suit your needs. Delivery times may vary depending on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:
- Canada: 5-10 business days
- United States: 7-14 business days
- Europe: 10-20 business days
Please note that shipping times are estimated and may vary depending on external factors such as weather conditions, customs processing, and carrier delays. We are not responsible for delays caused by these factors.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight and size of the item, as well as the destination.
- Shipping costs will be displayed before completing your order.
- For large or heavy items, such as pinball machines, shipping fees may be higher.
- International Orders: Customs duties, taxes, and other import fees may apply depending on your country’s regulations. These additional charges are the responsibility of the customer and will be billed directly to you by the shipping carrier or customs authority.
4. Order Processing
- Orders are processed Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.
- Processing Time: After receiving your order, please allow 1-3 business days for order processing. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details (if applicable).
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number (for applicable shipping methods) to monitor your package’s progress. You can track your order using the tracking number provided in the confirmation email.
6. Shipping Insurance
We offer shipping insurance for certain products, especially larger items such as pinball machines. If you would like to add shipping insurance to your order, please contact us at sales@arcadepinballzone.com before completing your purchase.
7. Delivery Issues and Damaged Items
- If your item arrives damaged or defective, please contact us immediately at sales@arcadepinballzone.com within 48 hours of delivery. We will assist you in processing a claim or arranging a replacement.
- If your package is lost or delayed during transit, please notify us, and we will work with the carrier to resolve the issue.
8. Incorrect Shipping Information
Please ensure that the shipping address you provide is accurate. We are not responsible for any delays or issues caused by incorrect or incomplete shipping information. If you notice an error in your shipping address, contact us as soon as possible to correct it before your order is shipped.
9. International Shipping
For international customers outside Canada and the U.S., please note the following:
- Customs and Duties: International shipments may be subject to customs fees, duties, and taxes, which are the responsibility of the buyer. These fees are typically collected by the shipping carrier at the time of delivery.
- Shipping Times: International shipping times can vary greatly based on destination and customs processing. We will provide you with the best estimates, but please be aware of potential delays.
10. Contact Us
If you have any questions about our shipping process, or if you need assistance tracking your order, feel free to reach out to us at sales@arcadepinballzone.com.
By purchasing from Arcade Pinball Zone, you agree to our Shipping Policy as outlined above. We strive to make your shopping experience as smooth and enjoyable as possible, and we thank you for choosing us for your arcade and pinball needs!