Refund & Return Policy – Arcade Pinball Zone

Last Updated: January, 2025

At Arcade Pinball Zone, we take pride in offering high-quality pinball machines and arcade games. Our goal is to ensure customer satisfaction, but due to the nature of our products, we have specific policies regarding refunds and returns. Please read the following carefully before making a purchase.

1. All Sales Are Final

  • All pinball machines and arcade products are sold as-is, and all sales are final unless the item is damaged upon arrival.
  • We do not accept returns for buyer’s remorse, change of mind, or improper installation.

2. Damaged or Defective Items

If your item arrives damaged or defective, follow these steps:

  1. Inspect Upon Delivery – Check your order immediately upon arrival.
  2. Report the Issue – Contact us at sales@arcadepinballzone.com within 48 hours of delivery.
  3. Provide Evidence – Include clear photos of the damaged product and packaging.
  4. Resolution Options – Based on the assessment, we may offer:
    • A replacement (if available).
    • A partial refund or store credit for minor damages.
    • A full refund in rare cases where the product is completely non-functional.

3. Shipping & Return Process

  • If a return is approved, you must return the product in its original packaging within 7 days of approval.
  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Refunds are processed once the item is received and inspected.

4. Warranty & Repairs

  • New pinball machines may come with a manufacturer’s warranty (varies by brand).
  • Used and refurbished machines are sold as-is with no warranty unless otherwise stated.
  • Customers are responsible for any maintenance and repairs after purchase.

5. Contact Us

For any refund or return inquiries, please email us at sales@arcadepinballzone.com with your order details.

By making a purchase, you agree to this Refund & Return Policy.